Terms And Conditions

  1. OVERVIEW

The “Terms and conditions” is the document that explains the terms and conditions of our service when you use our service through our website.

When you register and use our service you must be agreed to bind by the terms and conditions of Reliable Link Pty Ltd(hereinafter may be referred as Reliable Link). You do not have a standing arrangement to make transactions. We reserve all the rights to whether a permit or not any transaction you have made. By accepting our terms and conditions you will be legally bound by Reliable Link’s “terms and conditions”.

In these Terms and Conditions, the terms “Reliable Link”, ‘we', 'us', 'our' refers to Reliable Link Pty Ltd, its employees, directors, affiliates, and assigns. Reliable Link Pty Ltd is registered in Australia with (ABN 29 641 385 015). Its corporate office address is at Suite 507 Level 5 321 Pitt Street Sydney NSW 2000.

The terms you and your refer to users of the Service, as Senders, Recipients, other users or visitors to the website. These Terms and Conditions are effective from the date on which you first access, register or use the Service. Terms and conditions may change from time to time, but it is only applicable when you use the service. If you use the service before the change has been made that won’t be applicable to you. Any changes to these Terms and Conditions will be communicated to you. To continue to use the service after the amendment of the new Terms and conditions, you need to accept the changes.

Under these terms and conditions, the service refers to sending money to family and friends, who you know well. This is not the service to send money to third parties such as sellers of the goods and so on.

  1. TERMS AND THEIR DEFINITIONS

“Website”  refers to Reliable Link’s website www.sendmoneynepal.com.au, where you can register and request a money transfer order.


“Mobile App” refers to the Reliable Link’s mobile application, if available, on Play Store and/or App Store for Android and IOS respectively. For using our mobile App, you can register to request a money transfer order, and make utility bill payments, or other services which may make available time to time.


“System” refers to the website of Reliable Link and our other software platforms or software and integrated software of partner banks in Nepal.

“Registration” refers to the account creation of the customer in our system, where you need to update your personal details also known as KYC details.

“Payment method” refers to the way you wish to transfer the money in our account. You can choose the method of payment as we have bank transfer, PAY ID/OSKO and POLI. We don’t receive any cash deposits in our bank account. If you deposit cash in our account, we will refund your amount, but it might take up to 7 business days to be received/reflected in your bank accounts. Cash always carries a higher degree of risks; some cash deposits may take longer than 7 days period for the refunds if they required additional verification and compliance check on our part.

“Transaction” refers to the money transfer request you made through the website and our mobile application.


“Transaction Amount” refers to the amount of money or the value that the sender wishes to send to the receiver excluding any applicable service fee and prior to any foreign exchange conversion.


“Transaction History” refers to the record of your transactions on our system which you may access using your login credentials sendmoneynepal.com.au website and mobile application.


“Sender” refers to the user who uses the service to send the money.

“Recipient” refers to the beneficiary who receives the money from our partner on the behalf of the sender.


“Service Provider” means a local bank, money exchange house, or other third-party service providers with whom Reliable Link has association or affiliation to offer our remittance service.

 
“Unconfirmed Transaction Status” refers to the money transfer order from the customers whose money is yet to be received in our given bank account.


“Confirmed Transaction Status” refers to the money transfer orders from the customers, whose funds are reflected and confirmed by Reliable Link. These transactions are now on the way of payment to the nominated beneficiary.


“Delivered Transaction Status” refers to the money transfer orders which are already delivered to the recipient’s account or the recipient received the money.


“Account Details Mismatch” refers to the money transfer orders with an invalid recipient’s bank or wallet details provided by the sender to Reliable Link.


“Tracking” refers to the method of tracking transaction status offered by Reliable Link to keep customers updated about the transaction.


“Purpose of transfer” refers to the reason you wish to send money to the recipient.


“Real-time payment” refers to the instant payment to the nominated beneficiary or nominated beneficiary account.


“Service Charge” refers to the charge you need to pay for using our service. Service charges are subject to change without prior notice. Our service charge may vary depending on your preferred delivery method and preferred payment method.


“Poli Payment processing fees” You agreed to pay Reliable Link processing fees for the POLI Payments under these terms and conditions. The amount will be charged on top of your money transfer order. We display an exact amount of charges while making a transaction using Poli payment.


“Debit Card processing fees” You agreed to pay Reliable Link a debit card processing fee by accepting these terms and conditions. The amount will be charged on top of your money transfer order. We display an exact amount of charges while making a transaction using Debit Card. Debit card fees are always applied to each amount on a % basis.


“Credit Card Processing fees”: You are agreed to pay Reliable Linka credit card processing fees by accepting these terms and conditions. The amount will be charged on top of your money transfer order. We display an exact amount of charges while making a transaction using Credit Card. Credit card fees will be applied to each amount on a % basis. Please be informed that credit card processing fees are generally higher.


Please note that all service charge is inclusive of GST.


“Exchange rate” refers to the published rate on our mobile application and website as per the market standard.


“KYC” Know Your Customers refers to the personal details you are required to provide while registering your account for verification purposes. These include but are not limited to your Full Name, Your contact details, your residential address, and government-issued ID either a passport or an Australian driving license.


“Profile” refers to your registered account details with Reliable Link.


“Additional Documents” refers to any types of documents that might be required for the verification process. We may request additional documents at any time. You are obliged to provide the necessary documents for your KYC verification and the verification of the source of wealth and source of funds.


Note:


“Transaction Limit” refers to the limit given to the size and number given to you by meeting the regulatory requirements.


“Rewards and benefits” refer to the various kinds of offers and schemes we bring on different occasions.


“Referrer” refers to our existing customers who can refer their family and friends to use Reliable Link’s service.


“Referee” refers to a new customer who uses our service with the reference to existing customers. In return, both will be awarded some kind of reward. Rewards may vary from time to time.

“Promo code” refers to the different kinds of code we use for promotion with some benefits and a fixed validation period.


“Receiving Country” refers to the country where the recipient receives money or made a utility payment using the Reliable Link service.


“Delivery method” refers to the payment mode you choose while sending to your beneficiary. We provide different ways of delivery methods (bank deposit, Cash-Pickup, Wallet Top-up, and Utility Bill payment).

“Delivery time” refers to the time that your beneficiary receives the money overseas. The delivery time mentioned on our website is “average standard time” it might vary due to various reasons.



“Working days” refer to any day Reliable Link or any of our partners open for the delivery of the service which is executing your transaction request as per your instruction.


“Transaction Request” refers to any type of money transfer order generated from the Reliable Link’s website or mobile application. This is also known as money transfer instruction.


“Local Taxes” refers to any applicable taxes on your money transfer.

  1. RIGHTS AND RESPONSIBILITIES

By accepting terms and conditions, you agreed to follow terms and conditions;

You agreed that:

  1. CONDITIONS FOR CASH PICK UP

  1. CONDITIONS FOR BANK DEPOSIT

  1. Conditions For Wallet Top-up

  1. Conditions For Utility Bill Payment of Nepal

  1. REFUND AND CANCELLATION

  1. CONDITIONS FOR EXCHANGE RATE

  1. OUR RESPONSIBILITIES

  1. DISPUTE RESOLUTION CLAUSE:

Reliable Link and its users must follow these dispute resolution clauses and proceedings before having recourse to arbitration or litigation.

  1. The parties shall endeavour to settle any dispute arising out of or relating to this agreement, including with regard to its existence, validity or termination through mediation administrated by Reliable Link’s meditation before having recourse to arbitration or litigation.
  2. The mediation shall be conducted in accordance with the guidelines of Reliable Link’s mediation terms set out in this agreement.
  3. The terms of the mediation are hereby incorporated into this agreement.
  4. The clause shall survive termination of this agreement.
  1. The parties shall settle any dispute arising out of or relating to this agreement, through conciliation administrated by Reliable Link before having recourse to arbitration or litigation.
  2. The Conciliation shall be conducted in accordance with the guidelines of Reliable Link’s Conciliation terms set out in this agreement.
  3. The terms of conciliation are hereby incorporated into this agreement.
  4. The clause shall survive termination of this agreement.

  1. The parties shall settle any dispute arising out of or relating to this agreement, through the expert determination team administrated by Reliable Link.
  2. The expert determination shall be conducted at 321 Pitt Street Sydney NSW 2000.
  3. The terms of the Rules are hereby deemed incorporated into this agreement.
  4. This clause shall survive the termination of this agreement.

  1. Any dispute, controversy or claim arising out of, relating to or in connection with this agreement, including any questions regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by Reliable Link.
  2. The arbitration shall be conducted at 321 Pitt Street, Sydney NSW 2000.
  3. In accordance with Reliable Link’s Domestic Arbitration operating at the time the dispute is referred to Reliable Link
  4. This clause shall survive the termination of this agreement.

The parties shall endeavour to settle any dispute arising out of or relating to this agreement, including with regard to its existence, validity or termination, by mediation administered by Reliable Link followed by expert determination.

  1. TERMINATION OF THIS AGREEMENT


This agreement will be terminated as soon as your transaction is completed. You will be no longer liable for these terms and conditions thereafter.

  1. CHANGE IN THE TERMS AND CONDITIONS

Reliable Link may review, update, and modify these terms and conditions to meet the regulatory requirement and follow the local laws and jurisdiction.

  1. GOVERNING LAW

These terms and conditions are governed by the law of the New South Wales(NSW) government. Acceptance of this agreement enforces you and Reliable Link to be obliged exclusively with the law of NSW and the federal government.

  1. DATA AND PRIVACY

  1. AGREEMENT:

By accepting this agreement, you, and Reliable Link both agreed to follow these terms and conditions thoroughly.


Send Money Nepal Terms And Conditions 2023